How to care for your valuable keepsakes.

Caring for your Fingerprint Jewellery

Your memorial jewellery carries something deeply precious and irreplaceable. With thoughtful care, you can help protect its finish, chain and permanent seal for years to come.

Keep Your Jewellery Dry

Although your pendant is carefully sealed, it should never be submerged in water. Please remove it before:

Showering or bathing
Swimming
Exercising
Sleeping
Entering a spa, sauna or steam room
Washing dishes or using cleaning products

Repeated exposure to water, moisture, sweat, chlorine and salt can affect the jewellery’s finish and may weaken its seal over time.

Avoid Chemicals

Perfume, hairspray, moisturiser, sunscreen, makeup and household chemicals may cause tarnishing, discolouration or damage to plated finishes.

Apply all beauty products before putting on your jewellery and allow them to dry completely. As a simple rule, your jewellery should be the last thing you put on and the first thing you take off.

Cleaning Your Jewellery

Gently wipe your pendant and chain with a clean, soft, dry microfibre cloth after wearing.

Sterling silver may naturally tarnish over time. A suitable silver-polishing cloth can be used gently on plain sterling-silver surfaces.

Do not use:

Liquid jewellery cleaners
Chemical silver dips
Ultrasonic or steam cleaners
Toothpaste, baking soda or abrasive products
Stiff brushes or rough polishing cloths

Do not use a silver-polishing cloth or abrasive cleaner on black hydroplated jewellery, coloured finishes, birthstones or glass elements, as this may wear away or damage the surface.

Protect the Chain and Pendant

Please do not wear your pendant with a display chain. These chains are designed to be used for presentation purposes only, so we can deliver you a beautiful finished product that represents the final look before you add your own personal chain. These pendants, especially the Stainless Steel ones, can be quite heavy, and their weight will not be supported on a thin, 'view only' chain.
To ensure you do not lose your loved ones irreplacable pieces, please either purchase a high quality chain from our website or source one privately.

Always wear your ashes pendant on a strong, good-quality chain suitable for memorial jewellery. Display chains are intended for decorative presentation only and must not be worn.

Check your wearable chain, clasp and connecting rings regularly for stretching, wear or damage. Avoid pulling, twisting or placing unnecessary pressure on the chain or pendant.

If you notice movement around the seal, damage to the pendant, or wear to the chain or clasp, stop wearing the jewellery and contact us for advice.

Safe Storage

When not being worn, store your jewellery in its presentation box or a soft, dry jewellery pouch. Keep it away from direct sunlight, moisture and extreme heat.

Store each piece separately to prevent scratching, tangling and contact with other jewellery.

A Precious Piece Deserves Thoughtful Care

Memorial jewellery is designed to be treasured, but it is not indestructible. Taking a few simple precautions will help safeguard both your jewellery and the precious ashes held within it.